The idea for Marley Drug came after Dr. Dave Marley, Pharmacist and CEO of Marley Drug, Inc. had a less than pleasant experience in one of those “big chain pharmacies.” One day while attempting to pick up his daughter’s medication that he had called in to have refilled many hours earlier, he stood in a line of 10 angry people waiting for their prescriptions. When it was his turn at the register, he was told by a rude clerk that “it’s not ready yet!” When Dave asked when it might be ready, the flustered clerk came back and said “we don’t have it in stock, come back in 3 days.” Walking out of the pharmacy that day, the seed was planted as he thought to himself “I know I can do a better job than that!” After much thought, prayer, and support from his wife Elizabeth, Marley Drug opened its doors six months later in November of 2003. In March of 2006, we completed our new store expansion with more space, more technology, and an expanding product line.
Our new store boasts technological advances that include a ScriptPro automated dispensing device and an automated phone system. The ScriptPro machine allows is to fill more prescriptions with improved accuracy and safety, freeing up our pharmacy staff to spend more time talking with our customers.
Our new phone system allows customers to call in their refill requests, 24 hours a day seven days a week. The increased floor space allows us to carry an extensive line of durable medical equipment (DME) such as wheelchairs, walkers, lift chairs, diabetic shoes, compression hosiery, orthopedic braces, and bathroom safety products. Equally important to our new products is our staff’s willingness to assist you in selecting the DME products you or your loved one needs.
From day one, providing excellent customer service has been the number one priority for the owners and staff at Marley Drug. We understand our customers are busy people, therefore we believe it is possible, no matter how busy we are, to accurately fill most prescriptions with 15 to 20 minutes, and in most cases 5 to 10 minutes. Unlike the big chains, we take the time to get to know our customers, and their needs. Whether it is a prescription or non-prescription item, a wheelchair or wrist brace, or sometimes just a hug, the professional caring staff at Marley Drug will always take the time to answer your questions, or ease your concerns. If you are stressed out, Marley Drug has a complimentary in house “mini-spa” complete with automatic massage chair and aromatherapy provided in a private room with soft music.
Being an independently owned pharmacy gives Marley Drug the freedom to be creative in finding new ways to meet our customer’s needs. Marley Drug does not subscribe to the “one size fits all” philosophy. To the contrary, we believe our success comes from our willingness and ability to go out of our way to find those “hard to find items” our customers are looking for. Whether it is an old time remedy, or new product that’s hard to find, our staff will exhaust all resources in trying to find whatever products our customer’s desire. As a member of the community, Marley Drug is a regular contributor to the local schools, churches, booster clubs and civic organizations.